The Duo is an early-adopter device, and its hinge appears to be experiencing first-generation problems. The phone has also drawn criticism for its small outer screen and cameras that some owners consider underwhelming. Even so, Apple appears to be selling the device well: new online orders are projected to ship in January.
Why some early iPhone Duo buyers returned the $2,000 phone
Two weeks after the iPhone Duo went on sale, some day-one buyers had already decided it was not for them—and returned the $2,000 device before Apple’s 14-day window closed. Their complaints ranged from familiar hardware shortcomings to doubts about the phone’s foldable, two-in-one appeal.

To find out why some owners sent their phones back, the writer contacted several buyers as the return period ended. One was Ben Seligson, a content creator and photographer who is no longer an iPhone Duo owner. He had hoped the device would put an iPad in his pocket, but the phone’s two-in-one proposition did not prove to be an advantage for everyone.



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