After almost two days of disruption, Microsoft Outlook and 365 services are gradually recovering, with some users reporting restored email access. Microsoft said availability and delivery are improving in several regions, but intermittent problems and delayed messages remain as it works through backlogs.
The outage affected Outlook and Microsoft 365 features connected to Exchange Online and email services, including SharePoint Online, Teams, Copilot AI and other business services. Some apps and features remained degraded, and Outlook messages could still arrive late.
In a status update dated 7AM ET on Friday, Microsoft said recovery was progressing in Europe, where service availability and email delivery were improving across more affected infrastructure. Japan remained comparatively more stable, while North America was also improving. The company cautioned that some users could continue to face intermittent issues.
Microsoft said it was addressing remaining disruptions and working to make service more consistent across affected regions. Reducing email queues and backlogs was a priority, and an extended 48-hour email timeout window remained in place to protect delayed messages while delivery caught up.
The company said it had found no evidence linking the outage to “malicious activity.” It plans to publish a full report on the root cause and its response after the issues are fully mitigated. The Verge senior correspondent Tom Warren reported that the outage was linked to Azure VNet configuration changes. Microsoft had not provided an estimate for full restoration.
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