This feature arrives as part of the company's broader fall product release, signaling a shift toward more autonomous task management within the platform. Beyond checking wait times, the updated Yelp AI assistant now provides refined, personalized recommendations tailored to specific user preferences. The integration also expands the assistant’s utility by enabling direct reservation bookings through OpenTable, streamlining the transition from finding a venue to securing a seat.
Yelp’s AI assistant now handles restaurant wait times via phone
Yelp is integrating a new capability into its iOS app, allowing its AI assistant to physically call restaurants to verify wait times on behalf of users. Once the query is resolved, the system sends an automated text message directly to the customer, bypassing the need for manual inquiries.
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