Since deploying its Enhanced Quality of Care model nearly a year ago, the nonprofit provider has observed a decline of roughly 58 major fall-related injuries annually among its 8,000 private-pay clients. The system functions by flagging routine high-risk periods—such as morning transitions or bathing—allowing clinical managers to align staff presence with the times patients are most vulnerable. This approach avoids the common industry pressure to simply add more hours, focusing instead on the strategic placement of care.
For patients like Debra Chapman, who experienced 26 falls in the six months preceding the program, the impact has been transformative. With a dedicated aide now present during high-risk windows, Chapman has recorded only two falls over the past year, both resulting in no injuries. This shift has allowed her to return to social activities and travel, highlighting the role of consistent oversight in maintaining independence.





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