The company’s shift toward an AI-native infrastructure relies on the integration of its proprietary XuanJi execution layer. This system automates repetitive tasks ranging from insurance proposal generation to post-sale engagement, allowing human staff to focus on complex cases requiring nuanced judgment. According to CEO Ning Tang, embedding these agents into high-volume workflows provides a scalable foundation for the company’s expansion beyond traditional financial services.
Yiren Digital Scales AI Operations With Autonomous Customer Service
Yiren Digital is reporting significant efficiency gains across its customer-facing operations, anchored by the MagiCube 2.0 platform. The Beijing-based fintech firm now handles 98.7% of incoming inquiries automatically, while its voice-AI systems process 1,500 hours of speech-to-text data daily to manage high-volume workflows.
Metrics from the current deployment highlight the scale of this transition. The Qingniao intelligent service system has pushed autonomous problem resolution to nearly 80%, while a dedicated quality-inspection agent now reviews over 2 million sales records every day. These automated oversight mechanisms contributed to a 35.97% year-over-year decline in total complaints, with the company maintaining a 100% resolution rate for all reported issues throughout 2025.
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