The project utilizes a React and Microsoft Azure architecture, integrating directly with Safepoint’s existing Heartland and Duck Creek infrastructure. By automating document access and claim tracking, the firm intends to reduce the administrative burden on both its internal teams and its customers. The rollout is strategically timed to ensure policyholders maintain constant access to coverage details during periods of high demand.
Safepoint MGA Taps Next Level Solutions for Customer Portal Launch
With hurricane season looming, Tampa-based Safepoint MGA has partnered with Next Level Solutions to deploy a digital self-service portal. The platform aims to move policy management, claims filing, and payment processing away from traditional phone-based workflows, providing policyholders with a centralized, cloud-based dashboard for real-time account updates.
Ted Krueger, Director of Engineering at Safepoint, credited the partnership’s success to a structured approach to requirements gathering and project management. According to NLS CEO Chris Sawyer, the engagement highlights a broader industry trend where property and casualty insurers are prioritizing rapid, high-quality digital transformations to improve customer retention. This deployment follows a period of expansion for Springfield-based Next Level Solutions, which has seen increased demand for its implementation and core system integration services across the insurance sector.
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