The firm’s latest blueprint, Master Systematic Application Replacement With a Fit-for-Purpose Plan, argues that successful digital transitions require a lifecycle perspective rather than a focus on implementation alone. CIOs and IT leaders frequently overlook the complexities of retiring legacy systems, which leads to data fragmentation, lingering dependencies, and avoidable disruption.
Why Application Replacement Fails Without Onboarding and Sunsetting
Organizations often treat application replacement as a simple technical upgrade, yet new research suggests this approach invites failure. According to Info-Tech Research Group, businesses that prioritize deployment while neglecting user onboarding and legacy sunsetting strategies ultimately limit the value of their investments and increase operational risk.
Jinit Shah, a research analyst at Info-Tech, emphasizes that onboarding establishes the trajectory for user engagement and value realization. By aligning cross-functional teams early, organizations can accelerate adoption and ensure that new systems meet user needs from day one. Conversely, the sunsetting phase demands a rigorous assessment of readiness and risk. A controlled transition ensures that legacy components are decommissioned without compromising data integrity or continuity. The firm provides a two-phase methodology to navigate these transitions, offering tools for journey mapping and maturity assessments to help leaders move away from outdated systems with confidence.
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